Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.
Designed for Your Home, Supported by Us
Your space deserves thoughtful details. From product inquiries to styling advice and order support, we’re here to make your home décor experience smooth and inspiring.
Questions, concerns...? We want to help. Send us a message below
FAQs
Have a quick question? Check our FAQs for a quick answer
Office
1547 Avenida Selva Fullerton, CA 92833
Email us
contact.arcenciel.co@gmail.com
Inbox
00:00AM - 24:00PM
Here to help—before and after your purchase.
Our team is always happy to answer your questions and support you.
Frequently Asked Questions
We guarantee resolution. Contact our 24/7 support team immediately with photos. We will arrange a replacement at no extra cost or process a full refund.
Once your order ships from one of our warehouse, most items are delivered to the customer within 3 - 7 days after the item ships.
We prioritize superior craftsmanship. Every piece in our collection undergoes a multi-point quality check to meet our high standards for durability and design.
We offer effortless returns. If you are not completely satisfied, you can initiate a return within 30 days of delivery. Please see our full policy for details.
If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.
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